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Terms of Service

Last updated: 1 May 2026 · Effective: 1 May 2026

Preliminary version. These Terms are current as of the date shown above. They are being reviewed with our solicitors ahead of CholaVerse's commercial launch and may be updated. Customers will be notified of any material changes.

These Terms of Service ("Terms") govern your use of the CholaVerse platform, websites and related services (the "Services") provided by ABIS Consulting Limited (registered in England and Wales, company number 11912324, registered office 20-22 Wenlock Road, London, N1 7GU), trading as CholaVerse ("CholaVerse", "we", "us", "our").

By creating an account or using the Services, you ("Customer", "you") agree to be bound by these Terms. If you are using the Services on behalf of an organisation, you confirm that you have authority to bind that organisation, and "you" means that organisation.

1. The Services

CholaVerse provides cloud-based business operations software for e-commerce sellers, including modules for orders, inventory, accounting, payroll, customer service, marketing and shipping. Specific features available depend on your subscription plan.

We reserve the right to add, change, or remove features. Any change that materially reduces functionality during your paid subscription term will be notified to you in advance.

2. Account and registration

To use the Services you must create an account and provide accurate, current information. You are responsible for keeping your login credentials confidential and for all activity under your account. Notify us immediately at admin@cholaverse.com if you suspect unauthorised access.

You must be at least 18 years old to use the Services.

3. Subscription, fees and payment

Access to paid features requires a subscription. Subscription fees, billing cycle (monthly or annual), and any free trial period are set out at the time you subscribe.

  • Fees are payable in advance and are non-refundable except as required by law or as specified in section 8.
  • Subscriptions auto-renew at the end of each billing cycle unless cancelled before renewal.
  • All fees are exclusive of VAT, which will be added at the prevailing rate where applicable.
  • We may change subscription fees with at least 30 days' notice. New fees take effect at your next renewal.
  • If payment fails, we may suspend or terminate access until payment is made.

4. Acceptable use

You agree not to:

  • Use the Services for any unlawful, fraudulent, or harmful purpose.
  • Send spam, phishing messages, or other unsolicited communications using the Services.
  • Reverse engineer, decompile, or attempt to extract the source code of the Services.
  • Resell, sublicense or commercially exploit the Services without our written consent.
  • Interfere with or disrupt the Services, including by introducing malware or attempting unauthorised access.
  • Use the Services to store or process data you do not have the right to handle.

We may suspend or terminate your access if you breach this section.

5. Customer data and privacy

You retain ownership of all data you upload to the Services ("Customer Data"). You grant us a limited licence to host, process and use Customer Data solely to provide and improve the Services.

We process personal data in accordance with our Privacy Policy. Where we process personal data on your behalf as a data processor, the terms in section 5 of this agreement (or in a separate Data Processing Agreement) apply.

You are responsible for ensuring you have lawful basis to provide any personal data to us, and for complying with your own data protection obligations.

6. Third-party integrations

The Services connect to third-party platforms (e.g. Shopify, eBay, Amazon, banks, couriers). Your use of these third parties is governed by their own terms. We are not responsible for the availability, reliability, or actions of third-party services, or for any data loss caused by changes to their APIs.

7. Intellectual property

All intellectual property rights in the Services (excluding Customer Data) belong to CholaVerse or our licensors. We grant you a non-exclusive, non-transferable, limited licence to use the Services during your subscription term in accordance with these Terms.

You may not use our name, logo, or branding without our written consent.

8. Service availability

We aim to provide a reliable service but do not guarantee uninterrupted availability. The Services are provided on an "as is" and "as available" basis. We may schedule maintenance with reasonable notice and may experience unscheduled downtime.

9. Termination

You may cancel your subscription at any time through the Services or by emailing admin@cholaverse.com. Cancellation takes effect at the end of the current billing cycle.

We may terminate or suspend your access immediately if you breach these Terms, fail to pay, or use the Services in a way that risks harm to us or others.

On termination, you may export your Customer Data within 30 days. After 30 days, we may delete your data, subject to any legal retention obligations.

10. Limitation of liability

Nothing in these Terms excludes or limits our liability for: death or personal injury caused by negligence; fraud or fraudulent misrepresentation; or any liability that cannot be excluded under English law.

Subject to the above, our total aggregate liability arising under or in connection with these Terms is limited to the total fees paid by you to us in the 12 months immediately preceding the event giving rise to the liability.

We are not liable for: loss of profits, revenue, anticipated savings, business, contracts, goodwill, data, or any indirect or consequential loss.

11. Indemnity

You agree to indemnify us against any claims, damages, or costs arising from: your breach of these Terms; your use of the Services in breach of applicable law; or any claim that Customer Data infringes a third party's rights.

12. Changes to these Terms

We may update these Terms from time to time. The "Last updated" date at the top reflects the latest revision. For material changes, we will notify you by email or via the Services at least 30 days before the change takes effect. Your continued use of the Services after the effective date constitutes acceptance.

13. Governing law and jurisdiction

These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over any dispute arising under or in connection with these Terms.

14. Contact

For any questions about these Terms:

Email: admin@cholaverse.com
Postal address: ABIS Consulting Limited, 20-22 Wenlock Road, London, N1 7GU, UK

Questions about these Terms? Contact us at admin@cholaverse.com

ABIS Consulting Limited · 20-22 Wenlock Road, London, N1 7GU · Reg. 11912324