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CRM & Multi-Channel Sales

A CRM built for e-commerce, not bolted on.

Stop toggling between Shopify admin, eBay Seller Hub, and Amazon Seller Central. CholaVerse unifies every order, every customer, and every product into one real-time view — so you can actually run your business instead of herding your tools.

Connects to: Shopify eBay Amazon WooCommerce Etsy
CRM · Orders
All 247 Shopify 82 eBay 94 Amazon 71
SH
Sarah Mitchell
#SH-4892 · 2 items · £128.00
Shipped
EB
James Patel
#EB-7221 · 1 item · £64.50
Pending
AM
Emily Wong
#AM-3381 · 3 items · £209.00
Paid
Why a dedicated e-com CRM

Generic CRMs were built for salespeople. You're a seller.

HubSpot, Pipedrive, and Salesforce were built around deals, pipelines, and quarterly targets. None of that maps to e-commerce.

You need to know who ordered what, from which channel, what's still in stock, and whether they've contacted support. That's not a pipeline — that's a live operational picture. CholaVerse is built for how e-commerce actually works.

Traditional CRM

Deals, pipelines, leads. Requires manual entry. No knowledge of Shopify stock or eBay fees.

CholaVerse CRM

Orders, customers, products. Auto-synced from every channel. Stock, fees, shipping costs, margin — all in one view.

What's inside

Everything you'd expect. Plus everything you didn't know you needed.

Unified order inbox

Every order from Shopify, eBay, Amazon, WooCommerce, and Etsy lands in one inbox. Filter by channel, status, value, or customer. Bulk-update statuses and ship.

Auto-synced customer profiles

Every customer from every channel is automatically created and merged. See order history, lifetime value, and every support interaction against one profile.

Product catalogue

Master SKU list across every channel with variants, cost prices, and channel-specific pricing. Know your margin instantly on every sale.

Inline editing, bulk actions

Edit any field without opening a detail page. Update 50 orders at once. Fix mistakes in seconds, not clicks.

Custom fields, your way

Add any field to any object — text, dropdown, number, date, lookup. Track the data you care about, not what the software decides.

Order issues & returns

Log damages, delays, missing items with photos and notes. Refund, replace, or credit — all tied to the order, all tracked in accounting.

Courier & shipping costs

Assign couriers per order. Calculate expected costs by weight or pallet. Auto-book DX Freight. Reconcile actual costs to invoices.

Per-order profit analytics

Revenue minus product cost, minus channel fees, minus shipping, minus pick/pack. True margin per order, per product, per channel.

Full audit log

Every change, every status update, every field edit logged with who/when/before/after. Accountability built in — not an add-on.

Channel integrations

Real integrations, not brittle Zapier chains.

Each channel is a first-class citizen with OAuth-based authentication, webhook-driven real-time sync, and full two-way data flow.

S

Shopify

OAuth 2.0 connect. Orders, customers, products, inventory sync. Webhook-driven real-time updates. Supports Shopify Plus.

E

eBay

OAuth 2.0. Orders with actual per-order fees via eBay Finances API (not estimates). Multi-account support for UK, EU, US marketplaces.

A

Amazon

SP-API integration. Orders, FBA and FBM. Accurate per-order FBA fees, referral fees, and refunds. UK and EU marketplaces.

W

WooCommerce

REST API connection via API keys. Full order and product sync. Supports Stripe, PayPal, and Klarna payment gateways.

Et

Etsy

API integration. Orders and listings. Etsy fees, processing costs, and refunds automatically categorised.

CSV

Universal CSV

Import from any platform using flexible CSV mapping. Useful for Magento, BigCommerce, TikTok Shop, or any bespoke system while we build native connectors.

How it compares

CRM built for e-com vs. CRM bolted onto e-com.

CholaVerse HubSpot Pipedrive Salesforce
Native Shopify/eBay/Amazon order syncThird-party appThird-party appThird-party app
Per-order actual channel fees
Product catalogue with variants & COGSBasicBasicEnterprise only
Per-order profit calculation
Order issues & returns trackingService Cloud
Unlimited users includedPer-seatPer-seatPer-seat
Monthly cost for 5 users£79£450+£195+£375+

One CRM. Every channel. No add-ons.

Connect your first channel in 10 minutes. Start your 14-day free trial — no credit card, no commitment.