Email, webchat, phone, social DMs — all in one place. AI drafts every reply using your full product knowledge and customer history. Your team reviews, edits, sends. 10x faster response without losing the human touch.
Hi Sarah, so sorry to hear the panel arrived damaged. I've found your order (SH-4892 · Grey Herringbone). I've logged this as an issue, and a replacement is being dispatched today for delivery by Thursday. No need to return the damaged one — please dispose of it safely. Let me know if there's anything else.
Connect your service@ mailbox via IMAP/SMTP. Every inbound email gets an AI-drafted reply ready. Edit and send in one click.
One-line embed for Shopify, WooCommerce, or any website. AI answers FAQs using your product knowledge. Escalates to your team when needed.
Inbound UK phone number answered by "Sophie" in natural British English. Pulls CRM data mid-call. Warm-transfers to your team when escalated. Full transcripts stored.
Instagram, Facebook Messenger, WhatsApp Business — all in the same inbox. One team responds to everything. No switching apps. No lost messages.
Every conversation shows the customer's full CRM profile: order history, lifetime value, past issues, notes. Your team knows who they're talking to.
Set response and resolution targets. Visual timers on every ticket. Breach alerts. Weekly reports on average response times by channel.
Every reply your team sends trains the AI. After 50–100 emails, the drafts match your voice, your policies, your preferred solutions. It gets better every day.
Save canned responses with variables. Insert your shipping policy, refund process, warranty info with one click. Team consistency guaranteed.
Round-robin or manual assignment. Handoff between team members with notes. Tag, filter, bulk-action conversations. Scale from 1 to 20 agents.
of AI-drafted replies sent without edits
average first response time
faster than typing from scratch
Figures based on current beta usage. Beta launching publicly Q2 2026.
From your first support ticket to your hundredth agent. Built into the platform your customer data already lives in.