Every channel, one agent
Lyra works every channel your customers use.
No more switching tabs or copy-pasting between tools. Voice, text and social all flow into one shared inbox, with full order and customer history attached to every conversation.
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AI phone support
Natural voice answers, takes details and books callbacks — no IVR mazes.
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Email & live chat
Instant replies on your site and inbox, with full order context attached.
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WhatsApp
Two-way WhatsApp for orders, tracking and questions in any language.
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Social messaging
Instagram, Facebook and marketplace messages, all in one queue.
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Ticket management
Auto-tagged, prioritised and routed — escalations arrive fully written up.
Ticket management
Tickets that close themselves.
Lyra reads the message, checks the order, applies your policy and replies — in the customer's language. She escalates only what truly needs a human, with the full context already written up.
✓Reads order, customer and policy before replying
✓Answers in the customer’s own language, 24/7
✓Issues refunds, replacements and tracking within your rules
✓Escalates only edge cases — with full context written up
Replaces your support stack
Everything Dialpad, Zendesk and Intercom do — and the replies too.
Legacy helpdesks store tickets and route them to people. CholaVerse stores them and resolves them. Drop per-seat agent licences and phone-system fees.
CholaVerse
The AI-native business operator. Your people set the direction; AI agents work alongside them to execute.
20–22 Wenlock Road,
London, N1 7GU, UK
London, N1 7GU, UK
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© 2026 CholaVerse. All rights reserved.